FAQ

Frequently Asked Questions

How long does shipping take?
Orders ship within 1–3 business days. International delivery generally takes 15–35 business days; US deliveries are often faster (7–15 days).

How do I track my order?
You receive a tracking link by email as soon as your order ships.

What if my item arrives damaged?
Send a photo within 48 hours of delivery and we replace it or refund it in full — including return shipping.

What is your return policy?
30-day satisfaction guarantee on everything. See our Refund Policy.

Which payment methods do you accept?
Major credit and debit cards, plus the options available at our secure checkout.

Are there extra customs fees?
Some countries apply import duties, which are the recipient's responsibility and not included in the price.

Can I contact a human?
Always. Write to support@zacpets.com — we reply within 24 hours.