Refund policy

ZacPets™ 30-Day Money-Back Guarantee & Refund Policy

We stand 100% behind the quality, safety, and performance of our pet products. We offer a 30-Day "Happy Pet" Risk-Free Trial for all orders.

1. 30-Day Trial Period
You have 30 days from the date of delivery to test your ZacPets™ product with your pet. If for any reason you or your pet are not satisfied, you may request a return or exchange.

2. Return & Refund Process
To initiate a return, contact our 24/7 care team at support@zacpets.com with your Order Number. We will provide return instructions within 12 hours. Refunds are processed within 3-5 business days to your original payment method.

3. Damaged or Defective Items
If an item arrives damaged or defective, send a photo or short video to support@zacpets.com. We will immediately dispatch a free replacement without requiring you to return the damaged item.

4. Contact Information
Email: support@zacpets.com
Business Name: ZacPets Official Store